TERMS OF SERVICE
Bases Loaded Indy is an independently owned and operated business that provides LAWN CARE AND pet waste removal services to residences, businesses and commercial properties, you agree to the following terms of service that govern the sales and services provided by us. By accepting the Services you hire us for, you are bound to these terms.
The customer understands our ability to provide services can be dependent upon weather, condition of YARD/grass height, leaves blocking clear view of waste, free-roaming animals, access to your yard (which is your own responsibility) and other unknown outside influences.
The customer understands our ability to provide services can be dependent upon weather, condition of YARD/grass height, leaves blocking clear view of waste, free-roaming animals, access to your yard (which is your own responsibility) and other unknown outside influences.
YARD SIZE
- All residential pet waste removal pricing is based on an area size of an 1/8th of an acre. Larger areas will have an additional charge.
- ALL RESIDENTIAL LAWN CARE PRICING IS BASED ON AN AREA SIZE OF AN 1/8TH OF AN ACRE. LARGER AREAS WILL HAVE AN ADDITIONAL CHARGE.
access to your yard
- The client understands that if Bases Loaded LAWN CARE cannot access the area needing serviced due to locked/blocked/frozen gates or pets in the yard, the service will be skipped and regular charges will still apply. It is suggested to add gate combinations and/or lock keys to your file to avoid inaccessible gates/areas. If the client requests reservice after an issue accessing their yard, a $7 service fee will be added to the bill.
- Securing gates and yard entrances, whether functioning, broken or engineered, is the responsibility of the property owner and the property owner only. Although Bases Loaded Indy Pet Waste Management LLC will do our best to secure each property after each visit, we take no responsibility or liability for any pet or living creature that may escape from a property due to a broken or engineered entrance/exit.
LEAVES, DEBRIS AND TALL GRASS
- Bases Loaded will always do our best to provide you with great PET WASTE REMOVAL service. Please understand that it can be quite difficult to find waste in tall grass or under leaves and other debris. If your grass is tall or your yard has leaves and debris, there may be waste that is left behind. We will return on our next scheduled visit and remove any waste that was missed once conditions have improved. If you find an excessive amount that we missed, please let us know as soon as possible at [email protected].
- BASES LOADED WILL MAKE A REASONABLE ATTEMPT TO REMOVE ANY ITEMS OR OBSTACLES FROM YOUR YARD BEFORE MOWING BUT THIS ATTEMPT SHOULD NOT BE ONE THAT SIGNIFICANTLY INCREASES THE TIME NEEDED TO MOW OR THE EFFORT OUR TECHNICIANS MUST MAKE TO PERFORM THEIR DUTIES. THIS CAN RESULT IN YOUR YARD BEING SKIPPED UNTIL OUR NEXT SCHEDULED VISIT AND/OR AN ADDITIONAL FEE.
Weather
- Bases Loaded will work through the rain and cold as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures, flooding or an accumulation of snow. Please understand that our pet waste removal is a monthly subscription service and we do not offer refunds for missed weeks due to weather. Therefore in these cases, we will skip service for the week, and make it up the following week. A refund will not be issued as we will still remove all of the accumulated waste that would have been removed the prior week. If you need a more immediate clean OR MOW before your next scheduled service, please contact us and we will do our best to accommodate you. A MISSED SCHEDULED MOW WILL BE RESCHEDULED AS SOON AS POSSIBLE, BASED ON WEATHER, SCHEDULE OPENINGS AND GROUND CONDITIONS.
*Please note: we do not want to damage your yard in any way. If the ground is really soft and/or muddy, we may skip your scheduled service and wait until the next scheduled visit when things have dried out and your yard is safe from damage.*
HOLIDAYS
- Bases Loaded LAWN CARE does not provide services on the following holidays: Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Day and MLK Day. If your pick up day falls on one of these days, we will skip service for that week and resume the following week. There are no credits or refunds for a missed pick up as we still have to remove all waste from the week prior.
ADDITIONAL FEES
- The following are items are subject to an extra charge:
- Cleaning/sanitizing dog waste from decks/patios/sidewalks ($5 PER visit)
- Reservice request ($7)
- Cleaning rocks/pebbled areas ($8 PER visit)
- Waiting for access or pet securement ($5 PER visit)
- HEDGE TRIMMING (VARIES PER PROPERTY)